If you experience any problems with the hardware
purchased from us, we want to help you get it repaired or replaced as
quickly and as easily as possible. While we must go by the guidelines
issued by each manufacturer, we are glad to help get the process started.
If you purchased a data card, or aircard from us within
the last 30 days, please complete the RMA Request
Form and send it to us. We'll review your request, confirm if the
product is covered under the manufacturers warranty, and if authorized
will send the information you need to get your product replaced or repaired.
You must be sure that the information provided at the time of purchase
(like the credit card information) is the same, or we won't be able to
confirm the purchase. Certain conditions may exist that prevent the replacement
or repair of your product. Some of the most common reasons are that the
item is out of the warranty period, or it's determined that customer neglect
has rendered the item damaged. In these instances, you will be informed
as to the reason the authorization has been denied, and any available
options will be made available to you. Submitting a Request for Return
is NOT the authorization to return. A unique RMA number will be assigned
to you for your use only.
If the return is authorized, you will receive a form with
a Return Authorization Number and the shipping address to return the item
to. It is your responsibility to package the product so that further damage
won't incur during regular shipping situations, and to make sure the RMA
number is prominently displayed on the shipping label. Absence of the
RMA # on the outside packing container will result in a delivery refusal
and a delay in processing your claim.
We know how important it is that your connectivity be
restored -- no one wants to wait weeks for a new aircard or data card.
We will do everything we can to make sure your claim is handled quickly.
Make sure you provide all the required information, and a contact number
and email in case we have questions.